Innovation in cash counting

Talaris

• Built capacity to do user-centred innovation
• Three year’s worth of product and service ideas

Talaris, formerly part of the De La Rue group, make cash counting machines used in banks, shops and casinos. They are great at technology-lead innovation; they commissioned me to help them be better at user-centred innovation.

I worked alongside a team of engineers and marketers and conducted ethnographic research in shops and banks throughout the UK, Eastern Europe and the Middle East.

I mentored the team as they practised ethnographic research and ideation skills, and I facilitated a multi-stakeholder workshop where we explored all their research. Much of the output is commercially sensitive, but I helped develop a map of product, service and technology opportunities for the next 3 years.